A higher level of service for a lower cost of ownership. That is the DEC Service Motivation. |
Striving for “Customer Delight” |
In today's volatile environment, control on the cost of ownership and maximizing operational capability is becoming increasingly essential. Removing technical and financial uncertainty and the administrative burden associated with equipments’ aftercare can assist in addressing these issues. |
Taking Care of You |
Our primary goal is to h elp our customers, to minimize the total cost of ownership of their equipment. We have always offered a full range of services and we will continue to provide experienced personnel with single objective of “Customer Delight”. DEC has a long history of providing service support for our customers' equipment. We maintain an inventory of a complete range of emergency spare parts to meet our customers’ requirement. Our technicians are on call 24hours a day, 7 days a week to handle your onsite service needs. |
| WE Serve |
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DEC has developed a series of services to meet your unique needs. Following are the prominent areas of our excellence:
- Commissioning of New Equipment
- Field Services
- Replacement Parts
- Maintenance Service Contract
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Commissioning |
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DEC personnel are present during equipment installation and provide training for your operational personnel as specified.
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Field Services and Repairs: |
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Whenever required, DEC services representatives perform trouble shooting diagnosis and make on site repairs. |
Spare Parts |
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DEC aftermarket services maintain an inventory of replacement parts for many products for immediate delivery resulting in quick change of parts leading to minimal down time. Genuine spare parts protect your investment.
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Maintenance Service Contract: |
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Downtimes are not only annoying and expensive but they can also be avoided. Our maintenance service contracts are designed to achieve lowest operating costs and maximum machine availability.
Your Benefit:
- Preventive maintenance
- Robust Service Planning
- Optimum plant availability
- Optimum equipment performance
- Priority in dealing with your problems
- Round-the-Clock support by our foreign qualified specialists
- Economical and holistic maintenance is ensured
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